Privacy Policy

DSP Hub Ops LLC (“DSP Hub Ops,” “we,” “us” or “our”) provides back-office and operations support to last-mile delivery businesses. This Privacy Policy explains how we collect, use, share and protect personal information when you visit dsphubops.com (the “Site”), contact us, apply for a position, or communicate with us by phone, email or text message. Please read it together with our Terms of Service and SMS Terms and Conditions.

1. Scope of this policy

This policy applies to personal information we collect through the Site and through our business communications with prospective clients, clients, job applicants and other visitors.

When we provide services to a client, we may process information that the client gives us about its own employees, drivers, job candidates or vehicles, for example timecards or onboarding documents. We handle that information on the client’s behalf, as a service provider, under our written agreement with that client and the client’s instructions. If you are an employee or candidate of one of our clients, please contact that business directly with questions about how it uses your information.

2. Information we collect

Information you provide to us

We collect the information you choose to give us, including when you:

• Request pricing or contact us: your name, company name, email address, phone number, the number of routes you run per day, the services you are interested in and the contents of your message.
• Apply for a position: your name, email address, phone number, city and state, the role you are interested in, any profile or resume link you share and the information you include about your experience.
• Opt in to text messages: your mobile phone number and a record of your consent, including the date and time it was given, how it was given (online form or phone call) and the consent language you agreed to.
• Communicate with us: the content of emails, calls and text messages you exchange with us.

Information collected automatically

When you visit the Site, the servers that deliver it record standard technical information, such as your IP address, browser type, device type, the pages you request and the date and time of your visit. We use this information only to operate and secure the Site.

3. How we use information

We use personal information to:

• respond to your inquiries and prepare pricing proposals;
• schedule calls and meetings and communicate with you about our services;
• provide, manage and support the services we deliver to our clients;
• review applications, contact applicants and manage our hiring process;
• send text messages you have agreed to receive, as described in Section 4;
• operate, maintain, secure and improve the Site;
• keep business records and meet our legal, tax and regulatory obligations; and
• protect our rights, our clients and the security of our systems.

We do not sell personal information, and we do not use it for third-party advertising.

4. Text messaging (SMS)

If you provide your mobile number and opt in, DSP Hub Ops may send you text messages related to your inquiry, consultation, our services or your job application. Our text messages are informational and service related. Full details of the program are set out in our SMS Terms and Conditions.

• Consent. We send text messages only to people who have opted in, either by checking the consent box on our contact form or job application form, or by agreeing to our consent statement during a phone call with our team. We confirm each opt-in with a text message. Consent to receive text messages is not a condition of any purchase, service or employment.
• Message frequency. Message frequency varies based on your inquiry, the services you use or the stage of your application.
• Rates. Message and data rates may apply.
• Opt out. Reply STOP to any message to opt out at any time. We will send one final message confirming your opt-out, and you will receive no further text messages from us unless you opt in again.
• Help. Reply HELP for help, or contact us at 1-866-744-6870 or dsphubops@dsphubsolutions.net.

Your mobile information is never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers that operate our text messaging program on our behalf, solely to deliver the messages you have agreed to receive. All other sharing described in Section 5 excludes text messaging originator opt-in data and consent.

5. How we share information

We share personal information only as described below:

• Service providers. We use trusted providers to run our business, including website hosting, form processing, email, telephone and text messaging services. They receive personal information only as needed to provide their services to us. Their handling of that information is governed by their own terms and privacy policies.
• Legal and safety reasons. We may disclose information when required by law, subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.
• Business transfers. If DSP Hub Ops is involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.
• With your consent. We may share information for any other purpose with your consent.

We do not sell, rent or trade personal information.

6. Cookies and similar technologies

The Site does not use analytics tools, advertising cookies or tracking pixels. Text on the Site is displayed with fonts provided by Google Fonts, which receives your IP address when the fonts load. Our forms are processed by a third-party form service, which receives the information you submit. You can control cookies through your browser settings.

7. Data retention

We keep personal information only for as long as needed for the purposes described in this policy. Inquiries and job applications are generally kept for up to two years unless a client or employment relationship begins, in which case we keep records for the period that relationship and our legal obligations require. Records of text message consent and opt-outs are kept for as long as needed to honor your choices and to demonstrate compliance.

8. Data security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use, alteration and disclosure. Access to personal information is limited to the people who need it, and we use multi-factor authentication where the systems we use support it. No method of transmission or storage is completely secure, so please do not send sensitive information, such as Social Security numbers, bank account details or passwords, through our forms, by email or by text message.

9. Your privacy rights and choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• know what personal information we collect, use and disclose;
• access or receive a copy of your personal information;
• correct inaccurate personal information;
• request deletion of your personal information;
• opt out of the sale or sharing of personal information (we do not sell or share personal information for advertising); and
• not be discriminated against for exercising these rights.

We honor these requests wherever you live, subject to legal exceptions. To make a request, contact us using the details in Section 12. We may need to verify your identity before acting on a request. You may use an authorized agent, and we may ask the agent for proof of authorization. If we decline your request, you may ask us to reconsider by replying to our response.

You can also opt out of text messages at any time by replying STOP, and stop receiving emails from us by following the instructions in the email or contacting us.

10. Children’s privacy

The Site and our services are intended for businesses and for adults seeking employment. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided us with personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last updated” date above. If we make material changes, we will provide additional notice where required by law.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: