Driver performance and scorecards
Protect your scorecard. We catch problems early, dispute defects the evidence does not support and help you coach drivers fairly, with every step on record.
Why scorecards slip
- Scorecard dips that are only noticed after they cost you.
- Delivery defects accepted without checking whether the driver was at fault.
- Camera events piling up without review.
- Coaching that happens late, or only as discipline.
- No record of who was coached and whether it helped.
What we handle
- Weekly scorecard management, with every metric tracked against your targets
- Delivery defects reviewed against delivery photos, GPS and driver notes
- Defect disputes prepared and filed within the dispute window, with your approval
- Camera event review, for example Netradyne
- Early flags for drivers who need coaching
- Coaching notes for your managers, with follow-up tracking
- A list of drivers who improved, so good work gets noticed
Stays with you: coaching conversations, dispute approvals and any disciplinary decisions.
How it runs
- 1
Track the scorecard
Every scorecard metric reviewed each week against your targets, with trends by driver.
- 2
Review and dispute
Defects and camera events reviewed in context. Defects the evidence does not support are disputed with your approval.
- 3
Support the coaching
Notes and talking points for your managers, then a follow-up to see what changed.
In your weekly report
- Scorecard trends against your targets
- Defects disputed and their outcomes
- Drivers flagged for coaching
- Coaching completed and follow-ups due
Questions
Can you dispute delivery defects?
Yes. We check each defect against the delivery evidence and prepare disputes for the ones it does not support, within the time allowed. You approve each dispute before it is filed, and the company that issued the defect makes the final decision.
Do you talk to our drivers directly?
Usually no. We prepare the review and notes, and your managers have the conversations. We can adjust this to how your team works.
Which camera systems do you work with?
We review events in the camera platform you already use, for example Netradyne.
How do you keep reviews fair?
Every event is reviewed in context, and coaching notes stick to what happened rather than assumptions.
Tell us about your operation
Send a few details and we’ll reply with pricing for the services you need.