1-866-744-6870Logistics operations for last-mile delivery
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Services

Logistics operations support for last-mile delivery businesses, from Amazon Delivery Service Partners to courier fleets and regional carriers. Choose the services you need. Every decision about your people, pay and disputes stays with you.

Two warehouse staff, one in a high-visibility vest, talking in an aisle
01

Driver hiring and onboarding

Hiring never stops at a DSP. We run recruiting and onboarding admin so open roles get filled faster.

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What we handle

  • Job posts on the boards you use, under your company name
  • Resume screening against the criteria you set
  • Interview scheduling and reminders
  • Background check and drug test coordination with your vendors
  • I-9 and E-Verify paperwork
  • Offer letters and onboarding documents you provide
  • Training calendar and no-show follow-up

Stays with you: every hiring decision. We coordinate; you choose who joins your team.

02

Payroll and bookkeeping

Payroll processed and administered on time, with the numbers checked before they go out.

Full details

What we handle

  • New hires set up in ADP or Paycom
  • Timecard review before each payroll run
  • Overtime, bonus and incentive calculations checked
  • Payroll processing and reporting
  • Pay rate changes, deductions and PTO balances kept current
  • Year-end W-2 support with your payroll provider
  • Bank and credit card reconciliation
  • Vendor bills and expense categories
  • A monthly profit and loss statement

Stays with you: approval of every payroll run and every payment.

03

HR and compliance documentation

Every employee comes with paperwork that has to be complete and stay current. We keep it that way.

Full details

What we handle

  • Employee files set up and kept complete for every hire
  • I-9 tracking, including reverification dates
  • Policy and handbook acknowledgments collected and filed
  • Driver's license and certification expiration tracking
  • Attendance, write-up and leave records kept in one place
  • Separation checklists and final paperwork
  • A monthly file check with a list of gaps

Stays with you: employment decisions, discipline and anything that needs legal advice.

04

Invoice review and reconciliation

Missed rescues, cancelled routes and unpaid reimbursements add up. We check every invoice against your route data and dispute anything you were not paid for.

Full details

What we handle

  • Weekly client invoices, including the Amazon DSP invoice, checked against route data
  • Rescues, cancellations and vehicle reimbursements reviewed
  • Fixed payments checked against your fleet and headcount
  • Fleet lease and rental bills checked line by line
  • Disputes prepared, filed and followed up
  • A running log of every discrepancy and its outcome

Stays with you: the final say on every dispute we file.

05

Dispatch and operations support

Support for your dispatch team and daily operations, from the first load-out until the last van is back.

Full details

What we handle

  • Route monitoring through the day
  • Early warning on routes falling behind
  • Rescue coordination support
  • Pre-trip and post-trip inspection (DVIC) tracking
  • Hours-of-service and break tracking
  • An end-of-day summary with notes for tomorrow

Stays with you: calls on rescues, reassignments and anything on the road.

06

Driver performance and scorecards

Protect your scorecard by catching problems early and disputing defects the evidence does not support.

Full details

What we handle

  • Weekly scorecard management, with every metric tracked against your targets
  • Delivery defects reviewed against delivery photos, GPS and driver notes
  • Defect disputes prepared and filed within the dispute window, with your approval
  • Camera event review, for example Netradyne
  • Early flags for drivers who need coaching
  • Coaching notes for your managers, with follow-up tracking
  • A list of drivers who improved, so good work gets noticed

Stays with you: coaching conversations, dispute approvals and any disciplinary decisions.

07

Fleet and vehicle compliance

Keep vans on the road and vehicle records ready for any audit.

Full details

What we handle

  • Preventive maintenance scheduling, planned off-peak
  • Work orders and repair follow-up
  • Grounded vehicle tracking until each van is back in service
  • Vehicle records: registration, insurance, inspections and repairs
  • Driver qualification records: license checks and training
  • A monthly compliance check with a list of gaps

Stays with you: repair approvals and vendor choices.

08

Unemployment claims

Unemployment claims come with tight deadlines. We keep track of every one.

Full details

What we handle

  • Claim tracking with due dates
  • Records gathered from payroll, timekeeping and HR files
  • Factual responses prepared for your review
  • Appeal preparation when a decision needs challenging
  • A claims log with outcomes
  • A monthly summary of claims activity

Stays with you: sign-off on every response sent to the state.

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